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Safaricom has acknowledged the malfunction of its mobile payment service, M-Pesa PayBill.
In a notice issued on Tuesday morning, the mobile network provider stated that it was facing recurring service intermittency, impacting certain PayBill payments.
“We are currently addressing a recurring service intermittency affecting specific PayBill payments. Our technical team is actively working on a resolution, and we will notify you once normal services are restored,” Safaricom reported.
“We sincerely apologize for any inconvenience caused and appreciate your patience during this time.”
Beginning on Monday, some M-Pesa users reported difficulties making payments to the national electricity provider, Kenya Power, and encountered issues with bank-to-mobile transactions.
Safaricom later confirmed in an evening update that the technical problem had been successfully resolved.
“We encountered service intermittency with PayBill payments, resulting in some transactions on M-PESA not being completed. The technical glitch has been addressed, and we are closely monitoring the services,” Safaricom stated in a notice at 7:30 PM on Monday.
