Members of Parliament have called for an investigation into Safaricom’s deactivation and reassignment of dormant SIM cards, warning that the practice could expose customers to fraud, financial losses and breaches of personal data. The matter was raised in the National Assembly after Deputy Speaker Gladys Boss tabled a petition by …
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For millions of Kenyans, Fuliza acts as a financial safety net when their M-Pesa balance falls short during a transaction. But regular M-Pesa usage does not necessarily mean a customer will qualify for a Fuliza limit. Safaricom recently addressed the issue after customer Victor Frank Ronooh questioned why his Fuliza …
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Eight people have been arrested over an alleged SIM swap fraud that investigators say resulted in the theft of more than Sh1.2 million from an M-Pesa agent in Marsabit. According to the Directorate of Criminal Investigations (DCI), the suspects were apprehended at the Merille Barrier in Marsabit South while travelling …
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Mobile money subscriptions in Kenya increased by two million to reach 53.4 million in the third quarter of the 2025/26 financial year, highlighting continued expansion of the country’s digital payments ecosystem. According to the latest data from the Communications Authority of Kenya (CAK), subscriptions grew from 51.4 million in the …
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Safaricom’s Ziidi Money Market Fund (MMF) has posted a net profit of Sh784.2 million for the 14-month period ending December 31, 2025, supported by increased investor participation. Financial statements show the fund earned nearly Sh1 billion in income from a total of Sh14.7 billion invested by users, reflecting strong demand …
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Uber has suspended Visa card payments on its Kenyan platform, citing rising global costs of payment processing. A company spokesperson explained that Uber regularly reviews payment methods in each market to manage costs while minimizing disruption for users. “We routinely assess payment options on a market-by-market basis to keep costs …
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Safaricom has announced a planned system upgrade for its Fuliza overdraft service, aimed at boosting performance and introducing enhanced features for users. In a notice issued on Saturday, November 15, 2025, the telco informed customers of the scheduled maintenance and its expected effects. Click here to join our WhatsApp Channel …
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The Central Bank of Kenya (CBK) has announced plans to cap charges on person-to-person mobile money transfers, a decision likely to affect the revenues of Safaricom’s M-Pesa and Airtel Money. According to the regulator, most Kenyans continue to use mobile money mainly for simple transfers rather than advanced services like …
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Safaricom PLC has notified customers of a scheduled M-Pesa system maintenance set for Monday, September 22, 2025, between 12:30 am and 3:30 am. The company explained that the three-hour exercise aims to boost the platform’s reliability, security, and overall performance. Click here to join our WhatsApp Channel “Over the past …
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Safaricom has revealed it now serves over 50 million customers in Kenya, a significant achievement as the company gears up to celebrate its 25th anniversary in October. Click here to join our WhatsApp Channel The telco credits this growth to a year-long customer engagement initiative that focused on expanding services, …
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The Lower Eastern Times Opening The Third Eye