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Safaricom has announced a planned system upgrade for its Fuliza overdraft service, aimed at boosting performance and introducing enhanced features for users.
In a notice issued on Saturday, November 15, 2025, the telco informed customers of the scheduled maintenance and its expected effects.
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The upgrade is set to take place on Monday, November 17, 2025, from 1:00am to 2:00am. Safaricom said Fuliza may experience brief interruptions during this window, though all other M-PESA services will remain fully functional.
“To support this and meet our promise to offer always-on, safe, secure, and worry-free financial products and services, we will be conducting a scheduled system upgrade on the Fuliza Platform on Monday, 17th November 2025, from 0100 hrs to 0200 hrs,” Safaricom said.
The company noted that the timing was carefully chosen to minimise inconvenience to customers, adding that the upgrade is part of continuous efforts to improve reliability, expand innovation, and strengthen Fuliza as a trusted short-term credit solution.
Safaricom assured users that the exercise will be brief and the service will resume normal operations immediately after the maintenance window.
Customers were advised to plan any Fuliza transactions outside the one-hour period to avoid disruptions.
The telco also reiterated that other M-PESA services—including money transfers, bill payments and banking services—will not be affected.
“During the maintenance period, Fuliza services may be intermittent. All other M-PESA services will remain available as usual,” the company noted.
Safaricom apologised in advance for any inconvenience caused and thanked customers for their support and understanding.
