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Kenyans may soon find it easier to obtain police clearance certificates, popularly known as certificates of good conduct, following a push by senators to digitize the application and renewal process.
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Murang’a Senator Joe Nyutu spearheaded the motion urging the National Police Service Commission, in partnership with the Ministry of Interior, to develop an automated system to simplify the issuance, renewal, and verification of the certificates.
Nyutu noted that many citizens are currently forced to travel long distances to access fingerprinting services, making the process cumbersome, time-consuming, and expensive. Given that the certificate is essential for employment, business, and financial access, delays and inefficiencies in the manual process hinder many from seizing critical opportunities.
He also raised concerns about the reliability of the current manual system, citing risks of delays and inconsistencies that could compromise the credibility of the certificates.
The proposed system would leverage advanced technology like biometric fingerprint recognition to enhance accuracy, security, and efficiency. It would also involve decentralised service points and mobile biometric kits to reach underserved regions.
Nyutu further called for public awareness campaigns, especially in rural areas, to inform citizens about the new application procedures.
This motion builds on earlier reforms, including the 2023 elimination of fingerprinting appointment requirements by the Directorate of Criminal Investigations (DCI). Applicants now need only submit their documents—C24 forms, payment vouchers, and ID cards—at nearby fingerprinting centres for on-the-spot processing.
DCI has also expanded services beyond its headquarters to Huduma Centres across the country. If implemented, the senators’ proposal could significantly improve access and efficiency in public service delivery.
Additionally, the DCI reminded applicants to download and print their certificates promptly, as they remain accessible on the eCitizen platform for only six months. Fingerprinting at DCI headquarters is available between 7 a.m. and 3 p.m., with services limited to those already inside the facility after that time.
