The Lower Eastern Times Opening The Third Eye
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Ride-hailing service Bolt Kenya has recorded a 46% reduction in trips conducted outside its app in the past six months, following the introduction of stricter safety measures aimed at curbing non-compliant practices.
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The company credits the significant decline to its tougher enforcement strategy, which includes actively detecting off-app transactions, real-time ride tracking, and an automated system that flags unusual activity.
These efforts are intended to safeguard both riders and drivers by discouraging trips taken outside the Bolt platform — which lack GPS tracking, identity checks, and access to emergency features.
“The drop in offline rides marks a notable shift toward safer and more responsible use of ride-hailing services,” said Dimmy Kanyankole, Bolt’s General Manager for Kenya and Tanzania.
“It’s a reflection of the behind-the-scenes work we’re doing to protect users and uphold the integrity of every trip.”
To reinforce this shift, Bolt has rolled out a zero-tolerance policy for off-app rides and broadened its training for drivers, as well as awareness campaigns to highlight the dangers of untracked journeys.
The firm continues to caution both riders and drivers against engaging in offline trips, emphasizing the increased safety risks and lack of in-app protections.
“Safety isn’t just a feature — it’s a mindset we’re embedding in every ride,” Kanyankole added.
