The Lower Eastern Times Opening The Third Eye
Ride-hailing firm Bolt has recognised its best-performing drivers in Nairobi and Mombasa by awarding them fuel and vehicle maintenance vouchers, tyres and other incentives amid rising operating expenses and growing demands for safer, quality customer service.
The recognition took place during Customer Service Week, highlighting the important role drivers play in delivering reliable services while navigating challenges such as increasing operating costs, road safety risks and evolving customer expectations.
Bolt Senior Operations Manager Arthur Gacharia said drivers are central to the customer experience, noting that their conduct and performance directly influence service quality.
He explained that the awards were designed to appreciate the time, dedication and responsibility drivers demonstrate in providing dependable transport services.
The beneficiaries included both car and motorcycle taxi operators who have been active on the platform for at least six months.
The awards ceremony was held at Bolt’s Nairobi Driver Engagement Centre, where participants also received breakfast, branded T-shirts and reflective safety vests as part of the Customer Service Week celebrations.
One of the recognised drivers, Samson Ouma, said maintaining positive customer ratings requires discipline, consistency and a strong commitment to service delivery.
He added that the trust and support of passengers, alongside the company’s support, motivate drivers to maintain high standards.
Bolt Expands Road Safety and Electric Mobility Initiatives
Beyond recognising outstanding performance, Bolt has introduced initiatives aimed at improving road safety and reducing the financial burden of operating motorcycles on its platform.
Through a partnership with the Kenya Red Cross, the company has trained 75 boda boda riders in first aid and emergency response, equipping them with skills to assist accident victims and respond to other emergencies.
The programme is currently undergoing monitoring and evaluation to determine its effectiveness and potential for expansion.
Bolt has also partnered with M-KOPA to help drivers transition to electric motorcycles through financing arrangements designed to reduce the initial cost of acquiring the vehicles.
The initiative has enabled thousands of drivers to access electric motorcycles with lower upfront financial requirements.
Electric motorcycles could help operators cut fuel and maintenance expenses compared with petrol-powered bikes, although the actual savings depend on charging costs, usage and financing terms.
Additionally, Bolt continues to engage driver representatives, policymakers and regulators on challenges affecting drivers and the broader ride-hailing sector, as the industry seeks to improve working conditions, safety and service delivery.
