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Ride-hailing firm Bolt has raised its fares by 6% in an effort to ease pressure on drivers affected by rising fuel prices while still keeping rides affordable for customers.
The company said the adjustment comes after ongoing complaints from driver partners over increasing operating costs, especially fuel expenses. Bolt noted that it has been engaging drivers and other industry players to better understand their challenges and strike a balance between earnings and customer affordability.
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According to Dimmy Kanyankole, Senior General Manager for Rides in East Africa, drivers remain central to the platform’s operations, and their ability to earn sustainably is key to the system’s overall performance.
He explained that the fare increase is part of broader measures aimed at addressing fuel-related pressures while maintaining reliable and accessible services for riders.
Bolt added that even with the 6% adjustment, its pricing remains competitive in the ride-hailing market. The company expects improved driver earnings to attract more drivers to the platform, which could reduce waiting times and improve service quality for users.
The firm also said it had carefully assessed the price change to ensure it does not significantly reduce demand for rides, while still improving driver availability.
In addition, Bolt is rolling out demand-boosting campaigns, partnership programmes, and improved surge pricing strategies during peak hours to increase ride volumes.
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Beyond the fare changes, the company said it is exploring long-term solutions such as platform upgrades, efficiency improvements, and continued dialogue with drivers to improve overall conditions.
Management emphasized that the decision was made with both drivers and riders in mind, aiming to balance affordability with sustainability as the platform continues to grow.
