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The Nairobi Hospital has entered discussions with medical insurers to end a standoff over revised treatment charges that has led at least nine insurance companies to suspend services at the facility.
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CEO Felix Osano said on Saturday that consultations with industry leaders are underway to address concerns over the new tariffs, with a joint forum scheduled for Monday, August 11, to seek a “mutually agreeable solution” that ensures continued access to quality care.
Osano acknowledged insurers’ concerns but maintained that the adjustments are essential to sustain the hospital’s high standards. He noted that independent reviews showed the new rates remain competitive compared to similar institutions.
The hospital expressed optimism that goodwill and dialogue would lead to an amicable resolution benefiting patients, insurers, and the healthcare sector.
The dispute, triggered by what insurers term steep cost increases, has forced some patients to either pay out-of-pocket or seek treatment elsewhere.
Osano reassured clients that the hospital remains committed to delivering “excellent, accessible, and sustainable healthcare” as talks continue.
