Members of Parliament have called for an investigation into Safaricom’s deactivation and reassignment of dormant SIM cards, warning that the practice could expose customers to fraud, financial losses and breaches of personal data. The matter was raised in the National Assembly after Deputy Speaker Gladys Boss tabled a petition by …
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Mobile money subscriptions in Kenya increased by two million to reach 53.4 million in the third quarter of the 2025/26 financial year, highlighting continued expansion of the country’s digital payments ecosystem. According to the latest data from the Communications Authority of Kenya (CAK), subscriptions grew from 51.4 million in the …
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Consumer complaints escalated to the Communications Authority of Kenya (CA) reached 563 in the third quarter of the 2025/2026 financial year, as customers sought regulatory intervention after failing to get satisfactory resolutions from service providers. The figures, contained in the CA’s Consumer Complaints Report for the period January to March …
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Uber has suspended Visa card payments on its Kenyan platform, citing rising global costs of payment processing. A company spokesperson explained that Uber regularly reviews payment methods in each market to manage costs while minimizing disruption for users. “We routinely assess payment options on a market-by-market basis to keep costs …
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The Lower Eastern Times Opening The Third Eye
