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Kenya Power has confirmed ongoing delays in delivering tokens purchased through M-Pesa Paybill 888880.
Customers attempting to buy Kenya Power tokens via Safaricom’s M-Pesa are currently facing issues.
To resolve this, Kenya Power has recommended using alternative methods to purchase tokens. Customers can buy tokens through the Cooperative Bank of Kenya, Equity Bank, Family Bank, KCB, National Bank of Kenya, and NCBA.
For Cooperative Bank, customers can use the MCo-opCash App/Web or USSD *667#. For Equity Bank, options include USSD *247#, Equitel, the Equity Mobile App/Online, Eva Chatbot, or EazzyBiz.
Family Bank customers can use the PesaPap Mobile App, USSD *325#, or Family Bank Website. KCB offers token purchases through the KCB Mobile Banking App, KCB iBank App, Vooma Mobile App, USSD *522#, or *844#.
National Bank of Kenya customers can buy tokens via the NBK Mobile App, USSD *625#, or NBK Epay Internet Banking, while NCBA customers can use the NCBA NOW App, USSD *488#, or NCBA Connect Online Banking.
Kenya Power assured customers that its team is working to fix the issues with M-Pesa Paybill 888880 and will provide an update once resolved.
The company apologized for any inconvenience and expressed gratitude for the public’s patience.
In addition to M-Pesa, Kenya Power offers other digital payment options, including Equitel, Airtel Money, and commercial banks.
Many customers have experienced issues, such as not receiving their tokens or encountering error messages.
