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Several Nairobi neighbourhoods are experiencing water shortages after heavy overnight rains and flooding damaged key distribution pipelines, the Nairobi City Water and Sewerage Company has announced.
In a notice to customers, the utility said the intense rainfall led to flooding that damaged several water pipelines across the city, interrupting supply to a number of residential estates.
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One of the affected facilities is the Outer Ring Road pipeline at the Nairobi River crossing, which has disrupted water supply to Buruburu Phases 1 and 2, Kariobangi South and North, Dandora 1 and parts of Mathare.
The Eastleigh–Kiambiu pipeline was also damaged, affecting water supply to Eastleigh Section 3, Kiambiu, Jerusalem, Uhuru, Jericho, Ofafa and Harambee estates.
Other damaged infrastructure includes the Korogocho–Dandora pipeline, which has disrupted supply to Korogocho, parts of Dandora 1 and Kariobangi North.
Additionally, a distribution line along Brookeside Drive between Lower Kabete and Matundu Close Junction was damaged, affecting areas along Lower Kabete Lane and Lower Kabete Road, including sections stretching from the Lower Kabete Lane junction to Karuna and Brookeside Drive.
The water company said technical teams have been deployed to inspect the damage and begin repair work.
“Technical teams have been mobilised and are currently on-site assessing the damage,” the company said in a statement.
Specialised equipment has also been deployed to speed up the restoration process.
“Flushing units, mobile workshops and cranes have been deployed for the repair works, while technical teams are also monitoring river crossings to prevent additional damage,” the statement added.
According to the company, repairs have already started on some of the damaged sections, while work on other areas will begin once the assessments are complete.
“Repair works are ongoing and others will begin immediately after the assessment is finalised,” the utility said.
The company also revealed that flooding caused debris to accumulate at the Mwagu Intake, affecting water treatment operations at the Ngethu Water Treatment Plant, one of Nairobi’s key water treatment facilities.
“Clearing debris at the Mwagu Intake is currently underway as the blockage is interfering with water treatment at the Ngethu Treatment Plant,” the company said.
Residents in the affected areas have been urged to remain patient as repair works continue, noting that restoration of normal water supply will depend on the progress of the ongoing repairs.
“We regret the inconvenience caused and ask for your patience as our teams work to restore normal water supply,” the company said.
Customers experiencing water supply problems have also been encouraged to report them through the company’s toll-free customer care line.
“To report any related issues, please call our toll-free number 0800724366,” the utility added.
