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A power outage at a key data centre in Nakuru has caused a nationwide shutdown of services at Huduma Centres, temporarily cutting off Kenyans from a wide range of essential government services.
In a statement issued on Monday, Huduma Kenya confirmed that all Huduma Centres across the country were affected after the outage disrupted operations at the central data facility. The agency said technical teams were working urgently to restore services.
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“Huduma Kenya wishes to inform the public that services are temporarily unavailable at Huduma Centres due to a power outage affecting our data centre in Nakuru. Our technical teams are working to restore services as soon as possible. We apologise for the inconvenience,” the statement read.
The disruption is expected to impact thousands of citizens who rely on Huduma Centres daily for access to both national and county government services.
Huduma Centres serve as one-stop service hubs offering more than 70 services, including issuance and renewal of national identity cards, birth and death certificates, and police abstracts.
They also handle business registration services, HELB compliance and loan-related processes, as well as NSSF and Social Health Insurance Fund (SHIF/SHA) registrations and contributions.
Additional services include judiciary support such as filing court cases, paying fines, receiving summons, and accessing virtual court assistance. Citizens also use the centres for good conduct certificates, unclaimed financial asset claims, and counselling services.
Kenya currently has 57 Huduma Centres spread across all 47 counties, with Nairobi hosting five centres, while Kajiado and Laikipia each have two.
Beyond public inconvenience, the outage is also expected to temporarily affect government revenue collection from various paid services until systems are fully restored.
Huduma Kenya did not give a timeline for restoration but assured the public that efforts were underway to resume normal operations as quickly as possible.
